Refund Policy
Legal
Refund Policy
Effective July 2026 · AI Discovery Group, Frisco, TX
This policy covers software subscriptions purchased through Paddle (AI OS, Campaign OS Managed Plan). Refunds are issued by Paddle, our merchant of record, on our instruction — request a refund at info@aidiscoverygroup.com or via the link in your Paddle receipt, and we'll respond within 2 business days.
The short version
Monthly subscription fees are refundable within 14 days of a charge if you haven't meaningfully used the service that period. One-time install/setup fees are non-refundable once install work has started, because that work — configuration, branding, integration wiring, Brand Bible construction — is delivered individually and can't be "returned."
1. Monthly subscription fees
| Situation | Outcome |
|---|---|
| Cancel within 14 days of your first subscription charge, before meaningful use | Full refund of that charge, on request |
| Cancel after 14 days, or after meaningful use | No refund for the current period; access continues through period end; no future charges |
| Service unavailable due to our error >48 continuous hours in a billing period | Prorated credit for affected days, or refunded on request |
2. One-time install / setup fees
Install fees (Founder OS $2,500 / CEO Command $4,500 / Agency Engine $5,500) cover configuration, branding pass, integration wiring, and — for Agency Engine — building your Brand Bible. These are non-refundable once install work has begun. If you cancel before we've started your install, the install fee is refunded in full; email us and we'll confirm your install status.
3. Campaign OS specifics
- Standard Download (free): no payment, no refund applicable.
- Managed Plan ($200/mo): the 14-day new-subscriber refund window in Section 1 applies. Because onboarding typically completes within the first week, a refund request after full onboarding is complete is evaluated case by case rather than guaranteed.
4. Implementation services (custom builds)
Fixed-price implementation engagements (AI agent builds, industry automation stacks) are governed by their individual proposal or statement of work, not this policy. Those typically follow a milestone or delivery-based payment structure defined in your signed agreement.
5. How to request a refund
Email info@aidiscoverygroup.com with your Paddle receipt or order reference. We aim to respond within 2 business days. Approved refunds are processed by Paddle back to your original payment method and typically appear within 5–10 business days depending on your bank.
6. Disputes & chargebacks
If you have a concern about a charge, please contact us first — most issues resolve faster through a direct refund request than a bank dispute. Paddle, as merchant of record, handles the formal dispute process if one is filed.
7. Changes to this policy
We may update this policy from time to time; the version in effect at the time of your purchase governs that purchase.